cancellation policy

One on One lessons

If a student cancels with at least 48 hours notice, we will do our utmost to arrange a catch up lesson. However this is not always possible. Catch up lessons can only be scheduled if an opening becomes available directly before or after the student’s usual scheduled lesson time. Please direct all cancellation advice to our office on 9486 1203 (9.00am - 8.00pm daily) not your teacher. The office will advise the teacher of the cancellation. This will allow us to record and coordinate all catch up lessons between all students and teachers as efficiently as possible.

Please note that catch up lessons that are outstanding at the end of the year are not generally carried over to the following year.

We would appreciate one full terms notice for permanent cancellations. 

Band Program

Due to the complex nature of band rehearsals - catch up lessons are not possible. 

Students participating in the band program do so under the condition that they participate right up to the band’s concert.